What is my order status?

You will receive an order confirmation email once you place your order. Inside this email you will find a link to your order status page..

Where can I find my order confirmation?

After placing your order, check your email (including spam inbox). If you can't find the confirmation email still, please contact us as we will be happy to assist you..

Can I change or cancel my order?

Once an order is placed, we begin printing and packing immediately. While we'll try to accommodate cancellations or changes, we cannot guarantee them once the order is placed.

When will my package ship?

STANDARD MOUSEPADS: 1-3 Business Days.

RGB MOUSEPADS: 1-5 Business Days.

How long does shipping take?

We ship to all U.S. or APO/FPO addresses. We also ship internationally to the following countries: Argentina, Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, South Africa, South Korea, Spain, Switzerland, Turkey and United Kingdom.

Will I receive a tracking number?

Once your package is shipped, you'll receive a shipping confirmation email containing your tracking information and a link to the tracking page. If you don't receive this email within a few days, please check your spam inbox. Alternatively, you can contact us and we'll gladly provide you with an update.

Lost package?

Please email our support team with your order number at info@airdropcrates.com.

Is payment of import duties/taxes required on my part?

It is necessary for all customers to pay any taxes or import duties applicable to their order, which are typically collected by the carrier. Please be aware that we have no control over these costs, as they are imposed by your government.